Add user
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Full name
Microsoft email
Role
Administrator
Manager
Operations
Customer Care
Viewer
Director account — permanent administrator with full access.
Account is active
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Access & permissions
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Preview stand-in for the Microsoft 365 sign-in window.
Add booking
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Booking reference
Booking name
Arrival / source date
Safari end date
Driver
Booking source
Adults
Children
Client reviewed
Sales
Agent name
Customer Care officer
Review request status
Normal follow-up
Not requested
Not-requested category
Complaint
Transfer only
Zanzibar services
Other location / short service
Other
Reason
Notes
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Import bookings
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Add review
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Platform
Google
TripAdvisor
SafariBookings
Booking
Guest name
Rating (1–5)
Review date
Verified against the platform
Review link
Verified date
Verified by
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Add observation
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Platform
Google
TripAdvisor
SafariBookings
Company
Date
Cumulative review total
Observed position
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Monitored companies
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Baseline count (optional)
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Record guest feedback
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Contact date
Outcome
Spoke with guest
Unable to contact
Declined feedback
Satisfaction (optional)
Notes
Review decision
Proceed with reviews
Do not proceed
Category
Complaint
Transfer only
Zanzibar services
Other location / short service
Other
Reason
Cancel
Submit feedback
Review follow-up
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Review status
Pending
Requested
Received
Handoff notes
Close this case
Closure outcome
Review received
Complaint — no review request
Guest opt-out
Other — no further contact
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Add target
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Scope
Company
Platform
Team
Customer Care
Driver
Metric
Review count
Guest conversion
Platform
All platforms
Google
TripAdvisor
SafariBookings
Value
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